Product After sales Service Commitment Letter
Distribute certificate of conformity and instruction manual
The product is accompanied by a certificate of inspection and appropriate user manual to ensure that users can correctly install and use our company's products.
National standard production and three guarantee commitment
Our company guarantees that all products leaving the factory are produced and inspected in accordance with relevant national standards, and any unqualified products will never leave the factory. Ensure strict fulfillment and fulfillment of the three guarantees for products, strictly implement relevant national regulations on after-sales service for industrial products, and within 18 months from the date of shipment or within 12 months of product installation (whichever comes first), if the buyer can prove that the product is correctly installed and used in accordance with our company's recommended methods; If it can be confirmed that the product itself has design, material or processing defects, and a written application is submitted to our company, our company will be responsible for free recall, repair, replacement or full refund of the defective product at the order price.
24-hour response and on-site service
Users have raised quality objections to our company's products, and the company guarantees to provide a resolution within 24 hours of receiving such objections. If on-site solutions are required, ensure that professional technical service personnel are dispatched, and ensure that service personnel do not evacuate until quality issues are resolved. Our company will archive every product quality issue and handling result reported by users.
Scope of Responsibility Explanation
Under no circumstances shall the company be liable for any labor, materials, equipment, engineering, or other related associated costs resulting from the repair or replacement of defective products. Our company's after-sales service commitment for this product can replace other express or implied forms of product quality guarantee, and can be regarded as the buyer's sole compensation and the seller's sole responsibility.
Service Philosophy
Efficient, responsible, and problem-solving
Service Objective
Only serving customers